AFRIMALL TERMS & CONDITIONS

Effective Date: 21 September 2026

Welcome to AfriMall (“AfriMall”, “we”, “us”, or “our”).

These Terms & Conditions govern your use of the AfriMall website, https://afrimall.co.za, and your purchase of products through our online store.

By using our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.

Nothing in these Terms & Conditions is intended to remove, restrict, or waive any rights that you may have under applicable South African consumer-protection law.

1. ABOUT AFRIMALL

AfriMall is an online shopping store offering a range of products including home and kitchen products, fashion, appliances, camping and outdoor products, accessories and other merchandise.

Website: afrimall.co.za
Email: afrimall.co.za@gmail.com
Telephone: +264 027 0992

AfriMall reserves the right to update its product range, prices, promotions and website content from time to time.

2. USE OF THE WEBSITE

You agree to use the AfriMall website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce or commercially exploit AfriMall content without permission.
Submit false, misleading or fraudulent information.
Use another person’s account or personal information without permission.

We reserve the right to restrict or suspend access where there is a reasonable basis to believe that the website is being misused.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the website are accurate and up to date.

However:

Product colours may appear slightly different depending on your screen or device.
Product images may sometimes be for illustrative purposes.
Measurements and specifications should be checked before ordering where important.
Product availability may change without notice.

If an important error is identified in a product listing, price or specification, we may contact you before processing the order.

Nothing in this section limits your rights where applicable law provides otherwise.

4. PRICES

All prices displayed on AfriMall are in South African Rand (ZAR) unless otherwise stated.

The price applicable to your order is the price displayed at the time you place the order, subject to any obvious pricing error or applicable law.

Delivery or shipping charges may be added to the product price and will be displayed during checkout where applicable.

AfriMall reserves the right to correct genuine pricing errors.

5. ORDERS

When you place an order through AfriMall:

You select the products you wish to purchase.
You provide the required customer and delivery information.
You select your payment and delivery options.
You submit your order.
Payment is processed through the available payment method.
An order confirmation may be sent to you by email.

An order confirmation does not necessarily mean that AfriMall has accepted an order where there is a genuine error, stock issue, suspected fraud, or other lawful reason requiring cancellation or correction.

If AfriMall cannot fulfil an order, we will notify you and arrange an appropriate refund where applicable.

6. PAYMENT

AfriMall may accept payments through payment providers such as Yoco and other payment methods made available during checkout.

When you make a payment through a third-party payment provider, the payment provider’s own terms and conditions may also apply.

AfriMall does not intend to store your full payment-card details on its own website where payment is processed by a third-party payment provider.

You agree to provide accurate payment and billing information.

AfriMall may cancel or delay an order where payment has not been successfully authorised or where a transaction appears fraudulent or unauthorised.

7. DELIVERY

AfriMall delivers to areas supported by our available courier and delivery services.

Delivery times displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

Courier delays;
Incorrect or incomplete delivery information;
Public holidays;
Weather or natural events;
Remote delivery locations;
High-volume periods;
Circumstances outside AfriMall’s reasonable control.

Customers are responsible for providing a correct delivery address and contact information.

Additional delivery charges may apply where a courier charges for re-delivery due to an incorrect address or other circumstances caused by the customer, subject to applicable law.

8. RISK AND DELIVERY

AfriMall will arrange delivery using the available delivery or courier service.

Customers should inspect products when received and contact AfriMall as soon as reasonably possible if a product appears damaged, incorrect, defective or incomplete.

Nothing in these Terms & Conditions limits any rights you may have under applicable consumer-protection law.

9. RETURNS

AfriMall generally accepts eligible returns within 7 days of receiving the product, subject to the conditions below.

To qualify for a change-of-mind return, the product should generally be:

Unused;
Unworn;
In its original condition;
In its original packaging where reasonably possible;
Complete with accessories, manuals and other included items; and
Accompanied by proof of purchase.

Certain products may not be eligible for change-of-mind returns because of their nature, hygiene considerations or applicable law.

Items excluded from change-of-mind returns

Unless required by applicable law, AfriMall does not accept change-of-mind returns for:

Underwear;
White clothing;
Products that have been worn or used;
Products that have been damaged after delivery through customer misuse;
Products that cannot reasonably be returned for hygiene or safety reasons.

These exclusions do not remove or limit any rights relating to defective, unsafe, incorrect or non-conforming products.

10. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is:

Defective;
Damaged;
Incorrect;
Missing essential parts; or
Materially different from the product description,

please contact AfriMall as soon as reasonably possible.

We may request photographs, videos, order information or other reasonable information to assess the issue.

Where applicable consumer law provides a remedy, AfriMall will provide the appropriate remedy in accordance with that law.

Customers should not return defective or incorrect products without first contacting AfriMall for return instructions.

11. REFUNDS

Where a refund is approved, the refund will normally be processed using the original payment method where reasonably possible.

The time required for the funds to appear in your account may depend on the payment provider or financial institution.

Delivery charges may be treated differently depending on the reason for the return and applicable law.

Where a product is returned because it is defective, incorrect or otherwise covered by a statutory consumer remedy, the applicable legal requirements will apply.

12. CANCELLATION OF ORDERS

Customers may contact AfriMall to request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

Certain electronic transactions may also carry cancellation or cooling-off rights under applicable South African law.

Nothing in these Terms & Conditions limits any statutory cancellation or cooling-off rights available to consumers.

13. PROMOTIONS AND DISCOUNTS

From time to time, AfriMall may offer:

Discount codes;
Promotional prices;
Special offers;
Free-delivery promotions;
Bundle offers; or
Other promotional campaigns.

Promotions may be subject to specific terms, including validity periods, minimum purchase requirements, product exclusions or limited availability.

Unless otherwise stated, promotions cannot be exchanged for cash.

AfriMall reserves the right to correct genuine promotional or pricing errors, subject to applicable law.

14. CUSTOMER ACCOUNTS

Where account registration is available, customers are responsible for maintaining the confidentiality of their login information.

You should immediately notify AfriMall if you believe your account has been accessed without your permission.

You are responsible for ensuring that information provided to AfriMall is accurate and up to date.

15. CUSTOMER REVIEWS AND CONTENT

Where AfriMall allows customers to submit reviews, comments, photographs or other content, you agree that your content:

Is truthful and based on your genuine experience;
Does not contain unlawful, abusive, defamatory or offensive material;
Does not infringe another person’s intellectual-property rights;
Does not contain malicious software or harmful material; and
Does not impersonate another person.

AfriMall may remove content that violates these requirements or applicable law.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the AfriMall website and its content, including:

Logos;
Branding;
Product descriptions;
Graphics;
Images;
Website design;
Text; and
Other original materials

are owned by or licensed to AfriMall or the relevant rights holder.

You may not reproduce, modify, distribute, sell or commercially exploit AfriMall content without prior written permission, except where permitted by law.

17. PRIVACY

AfriMall respects the privacy of its customers.

Personal information may be collected and processed for purposes including:

Processing orders;
Processing payments;
Delivering products;
Providing customer support;
Processing returns and refunds;
Preventing fraud;
Improving our services;
Communicating with customers; and
Complying with legal obligations.

Personal information will be handled in accordance with applicable privacy legislation and AfriMall’s Privacy Policy.

For more information, please refer to our Privacy Policy.

18. THIRD-PARTY SERVICES

AfriMall may use third-party providers for services including:

Payment processing;
Courier and delivery services;
Website hosting;
Analytics;
Communication;
Marketing; and
Other technology services.

These third parties may have their own terms and privacy policies.

AfriMall is not responsible for the independent policies or practices of third-party providers except to the extent required by applicable law.

19. WEBSITE AVAILABILITY

We aim to keep the AfriMall website available and operating correctly.

However, we cannot guarantee that the website will always be:

Available;
Error-free;
Free from interruptions;
Free from technical problems; or
Completely secure from all possible threats.

The website may occasionally be unavailable because of maintenance, technical problems, upgrades or circumstances outside our reasonable control.

20. LIMITATION OF LIABILITY

To the extent permitted by applicable law, AfriMall will not be responsible for losses caused by circumstances outside our reasonable control.

However, nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under South African law.

AfriMall does not exclude responsibility for defective or unsafe products, misleading information, or other matters where applicable law provides consumers with specific rights or remedies.

21. FRAUD AND SECURITY

AfriMall reserves the right to investigate transactions that appear fraudulent, suspicious or unauthorised.

We may cancel or delay an order where there is a reasonable basis to suspect:

Payment fraud;
Identity theft;
Stolen payment details;
Abuse of promotional offers; or
Other unlawful activity.

Where appropriate, we may report suspected fraudulent activity to relevant service providers or authorities.

22. LINKS TO OTHER WEBSITES

The AfriMall website may contain links to third-party websites.

These websites are not controlled by AfriMall, and their own terms and privacy policies may apply.

AfriMall is not responsible for the content, availability or practices of third-party websites, except where required by applicable law.

23. CHANGES TO THESE TERMS

AfriMall may update these Terms & Conditions from time to time.

The latest version will be published on the AfriMall website.

Changes will generally apply from the date they are published, unless a different effective date is stated or applicable law requires otherwise.

24. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to an order or use of the AfriMall website will be handled in accordance with applicable South African law.

Consumers retain any rights to approach the relevant consumer-protection bodies, regulators, courts or other dispute-resolution mechanisms available to them under applicable law.

25. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to:

Waive your statutory consumer rights;
Prevent you from exercising rights provided by South African law;
Exclude liability that cannot legally be excluded;
Mislead consumers about their rights; or
Create an unfair or unlawful contractual term.

AfriMall intends to comply with applicable South African consumer, electronic-commerce and privacy requirements.

South Africa’s Consumer Protection Act establishes consumer-protection standards and regulates unfair marketing and business practices. The Electronic Communications and Transactions Act provides the legal framework for electronic transactions.

26. CONTACT AFRIMALL

If you have questions about these Terms & Conditions, an order, delivery, payment, returns or refunds, please contact us.

AfriMall
Website: afrimall.co.za
Email: afrimall.co.za@gmail.com
Telephone: +264 027 0992

We aim to respond to customer enquiries as soon as reasonably possible.

AfriMall — Shop Smart. Live Better.