'

AFRIMALL DELIVERY & SHIPPING POLICY

AFRIMALL DELIVERY & SHIPPING POLICY

Effective Date: 21 September 2026

At AfriMall, we aim to make your shopping experience simple, convenient and reliable. We deliver products to customers across South Africa using trusted courier and delivery partners.

1. DELIVERY AREAS

AfriMall delivers to most areas within South Africa, subject to courier availability.

Delivery to remote or outlying areas may take longer and may attract additional delivery charges.

2. DELIVERY TIMES

Orders are normally processed after successful payment confirmation.

Estimated delivery times are:

  • Major cities and metropolitan areas: 2–5 business days
  • Other areas: 3–7 business days
  • Remote/outlying areas: 5–10 business days or longer

Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather, peak shopping periods and other circumstances outside AfriMall’s reasonable control.

3. ORDER PROCESSING

Orders are generally processed during business days.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you if additional information is required to process your order.

4. SHIPPING COSTS

Delivery fees are calculated according to factors such as:

  • Delivery location;
  • Parcel size and weight;
  • Number of items;
  • Courier service selected; and
  • Delivery requirements.

Where available, the applicable delivery fee will be displayed during checkout before you complete your purchase.

Free delivery may be offered on selected products or during promotional periods.

5. COURIER DELIVERY

AfriMall may use third-party courier services, including available courier partners integrated with our online store.

Once your order has been handed to the courier, tracking information may be provided where tracking is available.

Customers should ensure that someone is available to receive the delivery at the supplied address.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

  • Full name;
  • Street address;
  • Suburb;
  • City/town;
  • Province;
  • Postal code; and
  • Correct contact telephone number.

AfriMall is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

7. FAILED DELIVERY

If a courier is unable to deliver because nobody is available, the address is incorrect, or the courier cannot access the delivery location, the courier may attempt redelivery or contact the customer.

Additional delivery charges may apply where a second delivery attempt is required because of incorrect information or circumstances caused by the customer, subject to applicable law.

8. DAMAGED PACKAGES

Customers should inspect their package when it arrives.

If the package appears seriously damaged, please take photographs and contact AfriMall as soon as possible.

If the product itself is damaged, defective or incorrect, please contact us so that we can assist with the appropriate remedy.

9. LOST OR DELAYED ORDERS

If your order appears to be delayed or lost, please contact AfriMall with your order number.

We will work with the relevant courier to investigate the shipment and provide an appropriate resolution.

Delivery delays caused by couriers, severe weather, public holidays, strikes, natural disasters or other circumstances outside our reasonable control may take longer to resolve.

10. ORDER TRACKING

Where tracking is available, AfriMall may provide tracking information by email, SMS, WhatsApp or through your customer account.

Tracking information is provided by the relevant courier and may take some time to update after the parcel has been collected.

11. INTERNATIONAL DELIVERY

AfriMall currently focuses on deliveries within South Africa.

International delivery is not available unless specifically stated on the website for a particular product or order.

12. DELIVERY AND RETURNS

Receiving an order does not remove your rights regarding defective, damaged, incorrect or non-conforming products.

Please refer to our Returns & Refund Policy for information about returns and refunds.

13. CONTACT US

If you have questions about your delivery, please contact AfriMall.

AfriMall
Website: afrimall.co.za
Email: afrimall.co.za@gmail.com
Telephone: +264 027 0992

AfriMall — Shop Smart. Live Better.